EU - Right of Withdrawal

Your Right of Withdrawal

Under the EU Consumer Rights Directive 2011/83/EC, you have the right to withdraw from your order within 14 days of your order being delivered to you, or your order being made available for collection, without cause. You must then return your entire order to Boden within 14 days of completing the withdrawal process, by following the usual returns process. 

You can withdraw from your Boden order in one of the following ways:

1 - Click here to exercise your right of withdrawal electronically – This will open your email application with a pre-populated withdrawal request. Please complete any missing information and send the email to us. Once we receive your request, we'll acknowledge receipt by email.
2 - Contact Customer Services.

Alternatively, if you simply wish to return an item, you can use our existing returns process by visiting My Account or our Returns Portal and following the instructions to create a return.

Your right of withdrawal is in addition to Boden's returns policy and does not affect your statutory rights. For more information on our returns policy and your statutory rights, please visit our Terms & Conditions and Returns Help Page.

For more information on how we process your personal data, please see our Privacy Notice.